Privacy Policy

We are committed to safeguarding the privacy of our customers; This policy sets out how we will treat your personal information.

 

(1)      What information do we collect?

 

We may collect, store and use the following kinds of personal information:

 

a)       Information relating to any transactions carried out between you and us on or in relation to our website, telephone or email order process, including information relating to any purchases you make of our goods or services.

 

b)       Information that you provide to us for the purpose of registering with us (including name, address, telephone number and email address.)

 

c)       Any other information that you choose to send to us and

 

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

 

(2)      Using your personal information

Personal information submitted to us via this website, by telephone or email will be used for the purposes specified in this privacy policy or in relevant parts of the website.

 

We may use your personal information to:

 

(a)      Administer the website

 

(b)      Enable your use of the services available on our websites

 

(c)      Send you goods purchased

 

d)       Send statements and invoices to you, and collect payments from you

 

e)       Send you general (non-marketing) commercial communications

 

f)       Send you email notifications which you have specifically requested

 

g)       Keep the website secure and prevent fraud

 

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

 

All our website financial transactions are handled through our payment services provider, Sagepay. You can review the Sagepay privacy policy at www.sagepay.co.uk. We will share information with Sagepay only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

 

 

 

 

(3)      Disclosures

We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

 

In addition, we may disclose your personal information:

 

(a)      To the extent that we are required to do so by law;

 

(b)      In connection with any ongoing or prospective legal proceedings;

 

(c)      In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

 

d)       To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

 

Except as provided in this privacy policy, we will not provide your information to third parties.

 

(4)      International data transfers

 

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

 

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

 

You expressly agree to such transfers of personal information.

 

(5)      Security of your personal information

 

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

 

We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

 

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

 

You are responsible for keeping your password and other login details confidential

 

(6)      Policy amendments

 

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

 

 

 

(7)      Your rights

 

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

 

(a)      The payment of a fee (currently fixed at GBP 10); and

 

(b)      The supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].

 

We may withhold such personal information to the extent permitted by law.

 

 (8)     Third party websites

 

The websites contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

 

(9)      Updating information

 

Please let us know if the personal information which we hold about you needs to be corrected or updated.

 

(10)    Contact

 

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@sclwater.co.uk or by post to SCL Water Ltd, 2 Woodlands Enterprise Centre, Pathfields Business Park, South Molton, Devon, EX36 3BY.

Privacy Policy SKSV1180714